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Collision Center FAQs

Collision Hours

  • Monday
    7:30am-5:30pm
  • Tuesday
    7:30am-5:30pm
  • Wednesday
    7:30am-5:30pm
  • Thursday
    7:30am-5:30pm
  • Friday
    7:30am-5:30pm
  • Saturday
    Closed
  • Sunday
    Closed

Pickup Hours: Mon–Fri: 7:30 am – 5:30 pm (There is no Saturday pickup)

Contact Information

391 Route 22 E.
Springfield NJ 07081
Phone: (973) 564-9300
​ 
"BMW of Springfield Bodyshop Collision Center of Springfield, NJ - Your Best Decision After a Collision"​ 
Phone:​ 973-564-9300
Estimates:
All estimates are gladly done free of charge. You are not required to get more than one estimate for any insurance company. The only estimate that matters is the one from the shop you choose to perform your repairs. All estimates are for visible damage only, as there may be more hidden damage.

Warranty:
  • Our repairs are warrantied for as long as you own the car.
  • Paint is covered for as long as you own the car by the paint manufacturer – Standoxx
  • Parts are covered by the manufacturer under their guidelines.
  • BMW covers replacement parts for 2 yrs from the date of install and SAAB is 1 yr from date of install.

 

FAQ:​ 

What if my insurance estimate is lower than yours?
It always is, insurance companies insure vehicles. We are the professionals of repairing them. We will negotiate with your insurance company to get all the monies required to repair your vehicle back to manufacturers specifications.

Am I entitled to a free loaner car?
Unfortunately, we are such a large shop that we cannot supply loaner cars to our customers. Most insurance policies will cover a rental car. You will need to find out how much daily coverage you are entitled to under your policy. We have an enterprise office on our premises, and they can direct bill most insurance companies.

How is payment arranged for my claim?​ 
We do have direct pay arrangements with a few insurance companies. If your vehicle is financed or leased, it will have a lien holder on it and it is your responsibility to have it endorsed before your repairs are done unless the lien holder is BMW financial services or Saab financial. All other payments from your insurance company would be sent to the owner´s home address.

Estimate Hours: Mon–Fri: 8:00 am – 5:00 pm
Pickup Hours: Mon–Fri: 7:30 am – 5:30 pm
(There is no Saturday pickup)
Vehicles repaired at our BMW Collision Center cannot be delivered through our Service Department.

Collision

Use this form to request a service appointment.
Contact Information
Appointment Date/Time
- + Disclaimers