Welcome to BMW of Springfield | 391-399 Rt 22 E, Springfield, NJ 07081 | Hours & Directions | Phone: (973) 379-7744
I just wanted to send a note to let you know that I had a great experience leasing my BMW from JMK with Robert Matos.
I came in rather late on Monday evening. I had leased a few BMWs from JMK in the past and was looking forward to leasing another. In fact, I remember your name from the last time I was in a number of years ago.
At any rate, Robert provided wonderful customer service. He really took his time to help me and was very knowledgeable and personable. I came in to pick up my new leased 328i today.One of the reasons I came back to JMK was because of the level of service I received in the past and I certainly wasn't disappointed this time.
As I am sure you well know, leasing or buying a new car can be a stressful experience. Robert (and JMK) made it so easy and actually nice! He definitely exemplified the level of service I expected from the dealership.
I'm very excited about my new BMW. Thanks
I am writing to share with you the outstanding service provided by Mr. Benn Barron in your Parts Department. Back in March, my wife lost my only remaining key to my X5. I was in desperate need of a replacement before the weekend. I called and was told that I needed to physically come to the dealership to prove my ownership and this was a company policy. I explained that this was not possible since I could not drive my car. Benn engaged the right person at the dealership and it was agreed that we could handle this by fax. Benn then proceeded to get forms and such emailed to me. He called me multiple times to ensure the information gathering was smooth and that I understood everything. In the end the order did not go in early enough to have the key delivered Saturday, but that was not because of the effort, which was tremendous.
When I picked up the key the following week, Benn ensured that I knew how to get the key to function properly with my car. He walked me outside and performed the connection with me (really "for" me). I thought this was excellent customer service, particularly because I was really unhappy throughout this lost key/replacement process experience, and Benn was ale to make it as pleasant as possible under the circumstances.
Not sure how long he has been employed with JMK, but I'm sure he is adding value on a daily basis and I thought you should know of my experience with him. S. R.
My service was wonderful! Will was so attentive and paid attention to every detail. Carlos, is fantastic as always.
We are proud to say that we are one of the top BMW Centers in the country and we have many people to thank for that honor. We thank our customers for their continued support and loyalty to our company. Our deepest gratitude goes to our amazing and loyal staff in sales, service and administration. We have staff that has been with us for over thirty-five years!
Our Service Department is award-winning with its brilliant reputation since its inception nearly fifty years ago. We have customers that come from all over to trust that their vehicles are serviced correctly and professionally. We build relationships with our customers and cherish them as we do our staff. Passion is what makes us unique to any other BMW Dealer Center. We have a passion for the brand and our passion for what we do drives us to always do more; do better. We have an extensive inventory with over three-hundred new cars and two-hundred Certified Pre-Owned vehicles in stock. We’re proud to offer the most competitive pricing along with BMW Ultimate Care, making this dream car a reality.